Return Policy

Last revised • June 4 2025

1. Quick Snapshot

  • Return window: 180 calendar days from the day your parcel shows as Delivered.

  • Return cost: $0.00 — we cover it for any item deemed defective, damaged in transit, or not as described.

  • Contact point: [email protected] or our Contact Us form.

  • Support hours: Monday – Friday, 9 :00 AM – 6 :30 PM Eastern Time (UTC-05:00/-04:00).

2. Start a Return in Three Minutes

Step What We Need Why
1 – Reach out Email or submit the Contact Us form within 180 days Opens your support ticket
2 – Attach info • Your full name
• Order #
• Clear description of the issue
• Photos (max 5) showing the problem
• Tell us “Replace” or “Refund”		 Lets our team verify eligibility fast
3 – Await reply We’ll answer inside business hours with an RMA number & the approved return address No surprises on where to ship

3. What’s Return-Eligible?

Eligible Not Eligible
Non-sale items, unwashed, unworn, tags intact “Final Sale” items
Arrived damaged, factory-defective, or wrong item Custom or personalized items without a manufacturing fault
Mistakes on our end (wrong size shipped, QC miss, etc.) Orders with customer typos, low-resolution artwork, or sizing errors you selected

Tip: Double-check spelling, images, and sizing before checkout—customer-originated errors aren’t covered.

4. Packing & Shipping It Back

  1. Print your purchase confirmation email and tuck it inside the parcel.

  2. Use any traceable service (local Post Office, UPS, DHL, etc.).

  3. Send us the tracking number so we can follow the journey.

  4. The return label cost for approved claims is refunded after the item reaches our warehouse—or we may email you a prepaid label.

5. Refund or Replacement Timeline

Milestone Timing
Package delivered to our warehouse 1–3 business days to log in system
Quality inspection Up to 5 business days
Refund issuance to original payment method Same business day after approval (bank processing may add 3-7 business days)
Replacement dispatch Ships with the same speed you selected on your initial order

6. We’ve Got Your Back

  • Parcel lost? If the carrier confirms loss, we’ll reship or refund—your choice.

  • Status updates: You’ll receive email notices at every stage (return authorized, parcel received, refund processed).

  • Need help right now? Call us at +1 (570) 873-0303 during support hours, or drop us a line anytime—our response time is usually under one business day.

Still unsure?

We’re always happy to clarify. Head to our Contact Us page or email [email protected]—your satisfaction is why we’re here.