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How do I find a product?
You can use the search bar at the top of our website to quickly locate specific products. Alternatively, feel free to browse through our organized categories for a wider selection.
Can I save products to my wishlist?
Yes, you can! Simply click the “Add to Wishlist” button on any product page to save items for later purchase.
How do I know if a product is in stock?
Product availability is clearly indicated on each product page. If a product is in stock, you’ll see an “Add to Cart” button. If it’s out of stock, you might see a notification or an option to be alerted when it becomes available again.
Can I purchase products as a guest?
Absolutely. You can complete your purchase as a guest without creating an account. However, signing up for an account offers benefits such as saving your shipping details, tracking your orders, and receiving exclusive offers.
Payment Information
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, and bank transfers, ensuring a smooth checkout process for you.
Is my payment information secure?
Yes. We prioritize your security by using robust measures like SSL encryption to safeguard your payment data.
Can I use a coupon code?
Yes, coupon codes are welcome! You can apply a coupon code during the checkout process in the designated field.
What happens if my payment fails?
If your payment fails, you will be notified immediately. Please verify your payment details and ensure you have sufficient funds, then try again or select an alternate payment method.
Order Returns
What is your return policy?
We offer a 180-day return policy on eligible items. Please note that items must be returned within 60 days of receipt to qualify.
How do I return an item?
Returning an item is easy. Follow the instructions included in your order confirmation email. Make sure to include a copy of your order invoice and return the item in its original condition.
Who pays for return shipping?
Return shipping costs are typically the customer’s responsibility unless the return is due to an error on our part. Please refer to our detailed return instructions for further information.
Can I exchange an item?
Yes, exchanges are available if you’d like to swap an item for a different size or color. Contact our customer support team at [email protected] or call us at +1 (570) 873-0303 for assistance with exchanges.
If you have any additional questions or need further assistance, please feel free to reach out during our support hours: Monday – Friday, 9:00 AM to 6:30 PM (EST). Enjoy your shopping at Lovasuit!
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