Cancel/Change Order

At Lovasuit, we strive to process and ship your orders promptly. However, we understand that changes or cancellations may sometimes be necessary. Please review our policy below for guidance on how to cancel or modify an order.

Cancellation and Modification Window

• Timeframe: You may request to cancel or modify your order within 4 hours of purchase.
• How to Request: Contact us as soon as possible via:
  • The Contact Us page on our website.
  • Email: [email protected].

Important: After the 4-hour window, cancellations and modifications cannot be processed as orders may already be prepared for shipment.

Delivery Address Accuracy

Before submitting your order, please ensure that your delivery address is:

• Accurate and complete, including apartment or suite numbers if applicable.

We cannot be held responsible for issues caused by incorrect or incomplete addresses provided at checkout.

If an Order is Returned Due to an Incorrect Address:

• You may be responsible for additional shipping charges to re-ship the item.

Need Assistance?

Our customer service team is available to help with any questions or concerns regarding your order. You can:

• Visit our website for assistance.
• Reach out through the Contact Us page.
• Contact us via email: [email protected].

Customer Support Hours

• Monday – Friday, 9:00 AM – 6:30 PM (EST)
• Phone: +1 (570) 873-0303

We are committed to ensuring a smooth shopping experience for you.